Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how uge808 ("Company", "We", "Us", "Our"), the operator of the online gaming platform accessible at https://uge808.cam, collects, uses, discloses, retains, and protects personal information submitted by users ("You", "User", "Player") when visiting, registering, or transacting on the Platform.

uge808 is committed to safeguarding your privacy in accordance with internationally recognised data-protection principles. By creating an account or continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the practices described herein. If you do not agree to this Policy, please discontinue use of the Platform immediately.

This Policy should be read alongside our Terms & Conditions and Responsible Gaming guidelines, all of which together govern your relationship with uge808.

2. Definitions

• "Personal Data" — any information that identifies or can reasonably identify you as an individual, directly or indirectly.
• "Processing" — any operation performed on Personal Data, including collection, storage, use, disclosure, erasure, or destruction.
• "Controller" — uge808, which determines the purposes and means of processing Personal Data.
• "Processor" — a third party that processes Personal Data on behalf of uge808 under a binding data-processing agreement.
• "Cookie" — a small text file placed on your device by the Platform to recognise returning visitors and personalise the experience.
• "KYC Data" — identity-verification documents and information submitted in compliance with Know Your Customer obligations.
• "Third-Party Service Provider" — external entities such as payment processors, game studios (e.g., Pragmatic Play, Evolution Gaming), analytics providers, and fraud-detection services integrated into the Platform.

3. Personal Data We Collect

We collect Personal Data through multiple channels and for distinct operational purposes:

3.1 Information You Provide Directly

• Registration data: full legal name, date of birth, Indonesian national identity number (NIK / KTP number), email address, mobile phone number, and residential address.
• KYC documents: government-issued photo identification (KTP), proof of address (utility bill, bank statement), and selfie photographs required to verify your identity and confirm you are at least 21 years of age.
• Financial data: bank account details (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon) or e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja) used for deposits and withdrawals. We do not store full bank account passwords or card CVV numbers.
• Communications: messages, support tickets, live-chat transcripts, and correspondence sent to our customer service team.

3.2 Data Collected Automatically

• Device and technical data: IP address, browser type and version, operating system, device identifiers, screen resolution, and time-zone settings.
• Usage data: pages visited, session duration, navigation patterns, search queries on the Platform, game history, bet amounts, and wagering activity.
• Cookies and similar technologies: session cookies, persistent cookies, web beacons, and local storage objects (see Section 9 for full cookie details).

3.3 Data from Third Parties

We may receive supplemental data about you from third-party sources including payment processors confirming transaction status, identity-verification providers (electronic KYC), fraud-screening services, and publicly available sources such as sanctions lists and politically exposed persons (PEP) databases.

4. Legal Basis and Purposes of Processing

5. Disclosure of Personal Data

uge808 does not sell, rent, or trade your Personal Data. We may disclose your information only in the following circumstances:

5.1 Service Providers and Partners

We engage trusted Third-Party Service Providers who process data on our behalf under binding data-processing agreements that require them to protect your information and use it only for specified purposes. These include payment processors (handling bank and e-wallet transactions), game-content studios (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Pocket Games Soft), cloud-infrastructure providers, cybersecurity and fraud-detection vendors, and customer-support tooling platforms.

5.2 Legal and Regulatory Disclosure

We may disclose Personal Data where required to do so by law, court order, or governmental authority, including compliance with anti-money laundering regulations and international sanctions obligations. We will notify you of such a disclosure to the extent permitted by applicable law.

5.3 Business Transfers

In the event of a merger, acquisition, restructuring, or asset sale involving uge808, Personal Data may be transferred as part of the transaction. We will notify affected users prior to any such transfer and ensure the acquiring entity assumes equivalent data-protection obligations.

5.4 With Your Consent

We may share your data with additional third parties where you have provided explicit, informed consent for a specific purpose not listed above.

6. International Data Transfers

Because our platform operates globally and engages international service providers, your Personal Data may be transferred to and processed in countries outside Indonesia. Whenever such transfers occur, we implement appropriate safeguards — including standard contractual clauses and encrypted data-transmission protocols — to ensure your data receives an equivalent level of protection regardless of where it is processed.

7. Data Retention

We retain your Personal Data for as long as your account remains active and for a period thereafter as necessary to fulfill the purposes described in this Policy and to comply with applicable legal obligations. Specifically:

• Account and KYC records: retained for a minimum of five (5) years after account closure, in line with anti-money laundering record-keeping requirements.
• Transaction records: retained for a minimum of five (5) years to satisfy financial reporting and regulatory audit requirements.
• Support communications: retained for three (3) years from the date of the last interaction.
• Analytics and usage data: retained in anonymised or aggregated form indefinitely for platform improvement; identifiable usage data is retained for up to two (2) years.
• Marketing preferences: retained until you withdraw consent or close your account.

When data is no longer required, we securely erase or anonymise it using industry-standard deletion procedures.

8. Data Security Measures

uge808 employs a layered security architecture to protect your Personal Data against unauthorised access, disclosure, alteration, and destruction:

• 256-bit SSL/TLS Encryption: all data transmitted between your browser and our servers is encrypted in transit.
• Encryption at rest: sensitive data stored in our databases — including KYC documents and financial details — is encrypted using AES-256 encryption.
• Access controls: Personal Data is accessible only to authorised personnel with a verified business need, governed by role-based access control policies.
• Penetration testing: regular third-party security assessments identify and remediate vulnerabilities before they can be exploited.
• Intrusion detection: real-time monitoring systems alert our security team to anomalous activity across the Platform infrastructure.
• Segregated accounts: player funds are held in accounts separate from operational capital, reducing financial exposure in any security event.

While we implement robust security measures, no system connected to the internet can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately at [email protected] if you suspect any unauthorised access to your account.

9. Cookies and Tracking Technologies

uge808 uses cookies and similar tracking technologies to operate the Platform effectively, remember your preferences, and deliver a personalised experience. The categories of cookies we deploy are:

9.1 Strictly Necessary Cookies

Essential for the Platform to function. They enable core features such as account authentication, session management, and security. These cookies cannot be disabled without significantly impairing Platform functionality.

9.2 Performance and Analytics Cookies

These cookies collect anonymised information about how visitors interact with the Platform — pages visited, time spent, error messages encountered — allowing us to improve performance and user experience. Data collected is aggregated and does not identify you personally.

9.3 Functional Cookies

Enable enhanced functionality such as remembering your preferred language, currency display (Rupiah / IDR), and notification settings. Disabling these may affect your experience but will not prevent access to core services.

9.4 Targeting and Personalisation Cookies

With your consent, these cookies track your browsing behaviour to deliver relevant promotional offers and game recommendations tailored to your activity on the Platform. You may withdraw consent at any time by adjusting your cookie preferences in your account settings.

9.5 Managing Cookies

Most web browsers allow you to control cookies through browser settings. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. Note that refusing certain cookies may limit your ability to use some features of the Platform. Detailed instructions for managing cookies in popular browsers are available in each browser's help documentation.

10. Your Privacy Rights

Subject to applicable law, you have the following rights with respect to your Personal Data held by uge808. To exercise any of these rights, please contact our support team using the details in Section 13.

• Right of Access: you may request a copy of the Personal Data we hold about you, along with information about how it is processed.
• Right to Rectification: if any Personal Data we hold is inaccurate or incomplete, you have the right to request correction or completion.
• Right to Erasure ("Right to be Forgotten"): you may request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Restriction of Processing: you may request that we restrict the processing of your Personal Data in certain circumstances, such as while the accuracy of the data is contested.
• Right to Data Portability: where processing is based on consent or contractual necessity and carried out by automated means, you may request a structured, machine-readable copy of your Personal Data.
• Right to Object: you may object to processing based on legitimate interests, including profiling for direct-marketing purposes. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

We will respond to all legitimate privacy requests within 30 days of receipt. In complex cases or where a high volume of requests is received, we may extend this period by a further 60 days and will notify you accordingly.

11. Children's Privacy

The Platform is strictly intended for users who are at least 21 years of age. We do not knowingly collect, process, or store Personal Data from individuals under 21. If we become aware that Personal Data has been submitted by a user below this age threshold, we will immediately suspend the associated account, void any wagers placed, and permanently delete the data in question.

If you believe that a minor has created an account or submitted data on the Platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.

12. Changes to This Privacy Policy

We reserve the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or Platform features. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-Platform notification.

Your continued use of the Platform following the posting of any revised Policy constitutes your acceptance of those changes. We encourage you to review this page periodically to stay informed about how uge808 protects your information.

13. Contact Our Privacy Team

If you have any questions, concerns, or requests regarding this Privacy Policy or the way uge808 handles your Personal Data, please reach out through any of the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: available 24/7 through your account dashboard
• WhatsApp Support: connection details provided after account login

Our Indonesian-speaking privacy support team operates across all Indonesia time zones — WIB (UTC+7), WITA (UTC+8), and WIT (UTC+9) — and endeavours to respond to all enquiries within two business days.